Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.
Last Updated: June 1, 2026
The Short Version
We collect whats necessary
We collect personal information needed to fulfill your orders, manage subscriptions, and provide customer support nothing more.
We never sell your data
Your information is never sold, rented, or traded to third parties for their marketing purposes. Full stop.
You are always in control
You can access, correct, or delete your data, opt out of marketing, and manage your preferences at any time.
PawVital ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, store, and share personal information when you use our website at pawvital.com, purchase our products, or interact with us in any way. By using our services, you agree to the collection and use of information as described in this policy.
- Personal identification information: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, and billing or shipping address.
- Payment information: We collect payment card details to process your orders. This information is transmitted securely using industry-standard encryption. We do not store full card numbers — payment processing is handled by PCI-compliant third-party processors.
- Order and subscription history: We maintain records of your purchases, subscription preferences, delivery frequency, and any product changes you request.
- Website usage data: We collect information about how you interact with our website, including pages visited, time spent on pages, links clicked, and your device type and browser. This is collected via cookies and similar technologies.
- Communications: If you contact us for support, provide product feedback, or participate in surveys, we retain records of those communications.
- Pet information: When voluntarily provided, we may collect information about your pet (breed, age, weight, health conditions) to help us make appropriate product recommendations.
- Order fulfillment and subscription management: Processing your purchases, managing your subscription schedule, sending tracking information, and handling returns or refunds.
- Customer service: Responding to your inquiries, resolving issues with orders, and providing product guidance.
- Account management: Creating and maintaining your customer account, communicating important account updates, and enabling self-service subscription management.
- Marketing communications (with your consent): Sending promotional emails, new product announcements, wellness education content, and exclusive subscriber offers. You may opt out at any time.
- Website improvement: Analyzing usage patterns to improve website functionality, product descriptions, and the overall customer experience.
- Legal compliance: Maintaining accurate records as required by applicable laws and regulations, including tax and financial reporting obligations.
- Fraud prevention: Verifying transaction legitimacy and protecting against unauthorized account access or fraudulent orders.
- We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
- Service providers: We share necessary information with trusted vendors who help us operate our business, including payment processors, shipping carriers, email service providers, and customer support platforms. These vendors are contractually obligated to protect your information and use it only as directed by us.
- Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of PawVital, our customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
- With your consent: We may share information in other circumstances with your explicit consent.
- Essential cookies: Required for the website to function properly. These include session cookies that keep you logged in and shopping cart cookies that preserve your order information.
- Analytics cookies: Tools like Google Analytics help us understand aggregate traffic patterns and user behavior. This data is anonymized and used only to improve our website.
- Marketing cookies: With your consent, we use cookies to show you relevant PawVital advertising on other websites and measure the effectiveness of our marketing campaigns.
- You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
- We do not use cookies to collect sensitive personal information or track your browsing activity across unrelated websites beyond what is described above.
- We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.
- Payment card information is processed through PCI DSS-compliant payment processors. We do not store complete card numbers on our servers.
- Access to customer data within our organization is restricted to employees who need it to perform their job functions.
- While we take security seriously and implement appropriate measures, no data transmission or storage system can guarantee 100% security. If you believe your account has been compromised, please contact us immediately at security@pawvital.com.
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information in your account.
- Deletion: You may request that we delete your personal information, subject to certain legal obligations that may require us to retain certain records.
- Marketing opt-out: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email, by logging into your account settings, or by contacting our support team.
- Data portability: Where technically feasible, you may request your data in a portable, machine-readable format.
- To exercise any of these rights, please contact us at privacy@pawvital.com. We will respond to all requests within 30 days.
- PawVital's website and products are not directed to children under the age of 13.
- We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at privacy@pawvital.com and we will promptly delete it.
- If you are between 13 and 18, please use our website only with the involvement and consent of a parent or guardian.
- If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service based on your exercise of these rights.
- To submit a California privacy request, contact us at privacy@pawvital.com or call 1-800-PAW-VITAL.
- We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- When we make material changes, we will notify you via email (if you have an account with us) and update the 'Last Updated' date at the top of this page.
- We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
- If you disagree with any changes, please discontinue use of our services and contact us to request deletion of your data.
- If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Privacy Team:
- Email: privacy@pawvital.com
- Customer Support Email: support@pawvital.com
- Phone: 1-800-PAW-VITAL (1-800-729-8482)
- Mailing Address: PawVital Privacy Team, 123 Pet Health Blvd, Suite 400, Austin, TX 78701
- We are committed to addressing your privacy concerns promptly and transparently.