Return & Refund Policy
Your satisfaction is our priority. Try PawVital risk-free with our 60-day guarantee.
60-Day Satisfaction Guarantee
We stand behind our products 100%. If you're not completely satisfied with your purchase for any reason, we'll make it right - even if the bottle is empty!
How Our Return Policy Works
Contact Us Within 60 Days
Email support@pawvital.com or call 1-800-PAW-VITAL within 60 days of receiving your order. Let us know you'd like a refund and why you weren't satisfied.
No Need to Return the Product
In most cases, you don't need to ship the product back to us. We trust you and want to make the process as easy as possible. Consider donating unopened bottles to your local animal shelter!
Receive Your Full Refund
Once we receive your request, we'll process your refund within 2-3 business days. Refunds are issued to your original payment method and typically appear in 5-7 business days.
What's Eligible for Returns?
All products purchased directly from PawVital.com
Both one-time purchases and subscription orders
Opened or unopened bottles - even if completely empty!
Products returned within 60 days of delivery
Refund Timeline
Subscription Cancellations
You can cancel your subscription anytime with no penalties or fees. Simply:
- Log into your account and go to "Manage Subscriptions"
- Email us at support@pawvital.com
- Call us at 1-800-PAW-VITAL
Note: Cancel before your next billing date to avoid being charged for the upcoming shipment.
How to Initiate a Return
To start your return or request a refund, please contact our customer support team:
Call Us
Email Us
Please include your order number and the reason for your return to help us improve our products and service.